1. Introduction

PropScore ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered property investment analysis service. By using PropScore, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

Account Information — When you sign in via Replit Auth, we receive your username, profile image URL, email address, and a unique user identifier. We do not collect your password directly — authentication is handled by Replit.

Usage Records — We track the number of property analysis reports you generate each month to manage usage limits according to your subscription plan.

Saved Reports — If you choose to save an analysis report, we store the full report data associated with your account. For unauthenticated users, reports are stored locally in your browser.

Property Information — When you submit a property for analysis, we collect the address, property type, price, and any additional details you provide.

3. Payment Processing

Payments for PropScore Plus subscriptions are processed by Stripe, a PCI-compliant payment processor. We do not store your credit card number, CVV, or other sensitive payment details on our servers. We only store your Stripe customer ID and subscription status.

4. Third-Party Services

We use the following third-party services:

• Google Gemini AI — Used to generate property investment analysis reports.
• Stripe — Used to process subscription payments securely.
• Replit — Used for user authentication.

5. Cookies and Sessions

We use session cookies to maintain your authentication state. We also use local storage to save reports for unauthenticated users and to remember your theme preferences. We do not use tracking cookies or third-party advertising cookies.

6. How We Use Your Information

• To provide and maintain our property analysis service
• To manage your account and subscription
• To enforce usage limits based on your plan
• To save and retrieve your analysis reports
• To process payments through Stripe
• To improve our service and user experience
• To comply with legal obligations

7. Data Retention and Deletion

We retain your account information and saved reports for as long as your account is active. Usage records are reset monthly. You can delete individual saved reports at any time.

8. Data Security

We implement reasonable security measures to protect your personal information. All data transmission is encrypted via HTTPS. However, no method of electronic storage or transmission is 100% secure.

9. Australian Privacy Act Compliance

PropScore is designed to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). You have the right to access and correct the personal information we hold about you. If you believe we have breached the APPs, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Children's Privacy

PropScore is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us.